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Online Banking

 
 

Online Banking

 
 


Charters on Corporate E-Banking of Bank of China Limited


 

In order to better provide e-banking services for corporate customers (hereinafter referred to as "customers"), this Charters is formulated in accordance with the Commercial Bank Law of the People's Republic of China, the Administrative Measures for E-Banking Services, the Guidelines for the Security Assessment of E-Banking, the General Specifications for the Information Security of Online Banking System issued by the People's Bank of China and other national laws, regulations as well as relevant regulations of Bank of China Limited (hereinafter referred to as "BOC").

Article 1 Definitions of Terms

"Corporate E-Banking Services": With approval from the laws, regulations and regulatory policies of the People's Republic of China, BOC provides Corporate E-Banking Services, committed to combining electronic information technology and banking business to provide corporate customers with safe, convenient and efficient information query, payment and settlement, investment, wealth management and other financial services through the WEB channels (the Internet and dedicated lines), bank-enterprise connection channels (the Internet and dedicated lines) and the mobile terminal (the mobile network, also known as Corporate Mobile Banking).

"Digital Security Certificate": An electronic file used to store a customer's identity and digitally sign sensitive e-banking information sent by the customer.

"e-Token": Also known as dynamic token and dynamic password; when a customer logs in, a randomly changing token is generated based on the identity information of the customer and uncertain factors, so that the password used by the customer each time is dynamic and unpredictable.

"E-Banking Transaction Instructions": Requests for inquiry, money transfer, investment, payment, settlement, etc. which are sent issued by a customer to BOC through a network.

"Subordinate Institutions": Branches, subsidiaries, representative offices, offices, etc. which are effectively controlled, dominated or managed financially by a corporate customer and have opened a settlement account with BOC.

"Business Authorization Letters": Written authorization documents issued by the Subordinate Institutions, partially controlled companies and related companies of a corporate customer, etc. to BOC, authorizing BOC to provide the corporate customer with information on accounts of the said relevant companies, and/or allowing the corporate customer to use the accounts of the said relevant companies to transfer funds and/or pay money from the corporate customer's accounts to payees in the name of the said relevant companies or the like, and/or allowing the corporate customer to conduct bank-enterprise reconciliation for accounts of the said relevant companies.

Article 2 Application for and Cancellation of E-Banking Services

I. BOC's e-banking services are available to all customers with good credit standing that have opened an account with BOC.

II. Customers voluntarily apply for registration for BOC's e-banking services. They shall abide by relevant national laws and regulations, accept and comply with this Charters, Corporate Online Banking (BOCNET) Transaction Rules of Bank of China Limited and other relevant business rules and business regulations. After review and approval by BOC, they shall have access to e-banking services registered. BOC shall have the right to review the qualifications of the customers in accordance with relevant qualification review requirements and decide whether to accept the customers' applications for registration.

III. Customers applying to be BOC's corporate e-banking customers shall apply in person at a banking outlet of BOC or through BOC's e-banking channels on a self-service basis in accordance with the application procedures prescribed by the BOC for different types of services. In the event of registration information alteration, e-banking service cancellation and so on, customers shall bring relevant documents to any outlet of the Bank. Some registration information alteration can be made through e-banking.

IV. When applying for e-banking services of BOC, the customers shall provide the Bank with necessary customer data and information, read and sign paper or online versions of relevant service rules and agreements, and guarantee that the information provided or filled in is true, accurate and complete. When relevant customer information changes, customers shall go through change procedures at the Bank timely. If the provided customer information changes (e.g. the customer's identity document expires) and the customer fails to update within a reasonable time without any reasonable grounds, BOC shall have the right to suspend or terminate the financial service offered to the customer.

V. BOC sets uniform system limits for corporate e-banking services. A corporate customer shall negotiate with BOC about self-trading limits under the system limits as well as the authorized workflow applicable to the financial management of the enterprise.

VI. The customers shall reasonably set the operators' permissions in light of its own internal control requirements. When an operator of a customer will not conduct e-banking operations on behalf of the customer due to reasons such as resignation, the customer must timely deregister or replace the operator in a timely manner.

VII. If services are canceled or suspended or a customer's account numbers, services, items, ways or the like change due to BOC's upgrading or change of the banking system, or BOC increases or changes the security measures (adjustment of transaction limits, change of authentication tools, and suspension of the function of conducting high-risk transactions) for maintenance of security of e-banking or based on technology upgrading, etc., or the service time or any other business rules needs to be changed for business development, BOC will make an announcement in advance at its banking outlets, on its website [http://www.boc.cn], etc. If any customer disagrees, such a customer will have the option to cancel related services. If the customer does not cancel relevant services or continues to use relevant services, the customer shall be deemed to have agreed to and accepted the change.

VIII. As per external regulatory rules and the requirements of BOC's business risk management, if any of the following situations applies to a corporate customer, BOC will disable part of the e-banking functions or cancel e-banking services for the customer, require the customer to make money transfers at a counter or terminate the provision of services for the customer:

i. One or more suspicious transactions that are identified to be listed in the Notice of the People's Bank of China on Further Strengthening the Management of the Opening, Transfer and Cash Withdrawal Business of RMB Settlement Accounts (Yinfa [2011] No. 116) shall be handled pursuant to the Notice.

ii. The enterprise has been recognized by relevant state departments to be ineligible for business. Or its relevant business qualifications have been canceled, revoked, or terminated. Or its transactions have violated laws, regulations, regulatory requirements, or national policies. Or the enterprise suffers from a deteriorating business or a sudden risk event, and have other circumstances that may cause big reputational and business risks of the Bank.

iii. The enterprise has been dismantled or merged, dissolved, declared bankrupt, or shut down.

iv. The corporate customer has closed some or all accounts with BOC and terminated all BOC services.

v. The enterprise or its responsible person (or legal representative) engages in money laundering, fraud, infringement, drug trafficking, terrorist financing, intellectual property infringement, or any other illegal and criminal activities. Or the customer or its transactions are on a sanctions list or within the scope of sanctions issued by international organizations, China, or other countries.

vi. The customer provides forged or false information when applying for activation of or using BOC's e-banking services.

vii. The customer is unjustly enriched or causes any loss to others by taking advantage of any malfunction or error of the e-banking system, or uses e-banking to conduct any improper transaction for an illegal purpose.

viii. Any other person illegally uses e-banking by impersonating the customer, or there is such a possibility.

ix. The customer fails to pay relevant service fees according to the regulations and the balance of its e-banking account is insufficient to pay relevant e-banking fees.

x. Other circumstances where regulatory authorities or BOC deem it necessary to terminate or restrict the access to Corporate E-Banking Services.

Article 3 Application and Use by Group Customer

I. The customer warrants that when it processes e-banking services involving its Subordinate Institutions, partially controlled companies and related companies, the customer has obtained adequate, legitimate and effective written authorization from the said relevant companies, that the said companies acknowledge the effectiveness of this Charters, comply therewith as corporate customers, and consent to the restrictions thereof regarding the clauses on rights and obligations of customers (unless the clauses hereof explicitly distinguish the customer and its Subordinate Institutions, partially controlled companies and related companies). Where BOC incurs losses because the said relevant companies refuse to fulfill this Charters on the grounds of no relevant authorization to the customer, the customer shall indemnify BOC for any losses arising therefrom.

II. The accounts with which the customer and its Subordinate Institutions, partially controlled companies and related companies subscribe to BOC e-banking services shall also be available for existing businesses processed at the counters in outlets of BOC, with their original nature remaining unchanged.

III. The customer and its Subordinate Institutions, partially controlled companies and related companies are obliged to accurately fill in the form of application for e-banking business pursuant to the rules and regulations of BOC. The completed form aforesaid shall serve as an integral part hereof, and carry the same legal force. The customer must ensure the legality, authenticity, accuracy and completeness of the materials used to apply for e-banking business of itself and its Subordinate Institutions, partially controlled companies and related companies. The risks and losses caused by the customer's failure to provide authentic, legal, complete and accurate materials or to notify BOC of any change to the materials in a timely manner shall be borne by the customer.

IV. The customer warrants the legality and compliance of using the BOC e-banking services for fund transfer business within its group and regarding the accounts of its Subordinate Institutions, partially controlled companies and related companies, otherwise all responsibilities arising therefrom shall be borne by the customer. The fund transfer business of accounts between the customer and the said companies does not involve any borrowing and lending between enterprises. The customer shall bear the legal liabilities for all disputes (including the losses caused to BOC) resulting from the customer's illegal criminal activities such as money laundering and tax evasion or violation of any laws and regulations.

V. The customer warrants that when using the administrator service to set the operation authority of e-banking (the authority includes but is not limited to: inquiry and fund transfer) for the customer or its member organizations (including Subordinate Institutions, partially controlled companies and related companies), the customer has obtained the full consent and authorization from the organizations of accounts.

Article 4 Safe Use of Corporate E-Banking Services

I. The customer shall log on to the corporate online banking via BOC's portal website (http://www.boc.cn) for the browser-end corporate banking services, but not via the links provided in emails or other websites, to avoid logging in to fake and phishing websites.

II. The customer has fully understood and recognized that the e-banking service provided by BOC is the financial service provided by BOC via the Internet, and that the customer may experience interruption, pause or delay of information transmission, transmission of wrong data or certain time difference when using the e-banking services via the Internet. BOC shall not bear the losses caused to the customer by wrong information or delayed transmission of message owing to the failures of communication devices or network or by other faults not attributable to BOC, except for within the reasonable control of BOC. The customer is advised to carefully verify the accounting information to avoid repeated transactions if the e-banking services are not delivered, cannot be processed or are canceled due to the said circumstances. In case relevant information cannot be confirmed, the customer may make inquiries or process relevant banking businesses at BOC counter.

III. User ID, password, SMS Verification Code and corresponding security certification tools (e-Token or digital security certificate, subject to the business type chosen by BOC and agreements between both parties) are the valid and legal seal for transaction instructions in BOC e-banking services, and are the valid basis for BOC system to authenticate the legal identity of a corporate customer in e-banking services. Without affixing the reserved seal of the customer, BOC may conduct transactions and records as per the transaction instructions of the customer, and accordingly prepare relevant business vouchers. It shall be deemed as the conduct of the customer if anyone conducts any e-banking operation and through a correct identification mark and verification tool of customer identity. Both parties acknowledge the legality, effectiveness and security of the authentication method. Electronic records resulting from the aforesaid conduct shall be legal and effective evidence of the transaction. The customer shall not request modification or cancellation of wrong e-banking transaction instructions due to reasons not attributable to BOC.

IV. The customer shall remember the validity period of e-Token or digital security certificate indicated on the homepage after login and self-renew the USBKey digital certificate online three months before such expiration or lodge an application for renewing them to BOC three months before such expiration. The expiration of e-Token or digital security certificate will lead to transaction failure. In case the customer damages or loses e-Token or digital security certificate, forgets password or has its password locked, the customer shall promptly go through the procedures for application for re-issuance, unlocking, loss reporting or password resetting in the business outlets of BOC, or complete the formalities of loss reporting or cancellation as stipulated by calling the Customer Service Center of BOC. BOC shall not bear the responsibilities for failed transactions or losses caused by the customer's delay in completing the foregoing formalities.

V. Where a corporate customer's operator enters a wrong user ID, password, e-Token or SMS Verification Code for 5 consecutive times a day, BOC will temporarily lock up his/her e-banking transaction qualification on the day and the system will unlock it automatically on the next day or BOC will unlock it after authenticating his/her identity on the current day. Where a corporate customer's operator fails to authenticate his/her user ID, password, e-Token or SMS Verification Code for 15 consecutive times accumulatively or fails to authenticate his/her USBKey password for 5 consecutive times, BOC will freeze his/her transaction qualification, and the corporate customer may unlock it and reset the password through the "Administrator" function; if the verification tool is locked, the corporate customer shall reset the password, unlock it, or apply for a new verification tool at the counter of the opening bank with relevant application material issued by the enterprise and locked verification tool. Other operators of the corporate customer may conduct unaffected transactions and the corporate customer may continue handling counter-based transactions when the qualification for e-banking transactions is frozen.

VI. To ensure the safety of customer information, funds and transactions, a corporate customer's operators should ensure that they use their identity verification tools to log into BOCNET and conduct operations in a standardized manner, properly keep the identification mark and verification tool of customer identity and password, and adopt the corresponding measure to prevent unauthorized use of his/her passwords. In the event of a risk, immediately contact BOC Customer Service Hotline at 95566, and in the event of such crimes as fraud, call "110" or report to the police station. Including but not limited to:

i. To ensure that the enterprise's online banking operator can log onto the online banking by SMS Verification Code and that operational tips and transaction result notices can be correctly and timely sent to the operator, the enterprise's online banking operator should use his/her mobile phone number to sign up for the corporate online banking, the mobile phone number of a BOC employee or other non-personal mobile phone numbers must not be used as the operator's registered mobile phone number. Meanwhile, if the operator's mobile phone number changes or the enterprise changes its operator, the enterprise shall change the registered mobile phone number of its BOC corporate online banking operator;

ii. Do not write down the password in plain text or record it in other ways;

iii. Not divulge the password to others including the BOC staff (the BOC staff are unable to and need not know such password for provision of any e-banking services to the customers). Criminals may defraud customers by using fake BOC website, text message or email, fake website link on search engine, or calling customers in the name of people's court, people's procuratorate or public security organ/taxation authority/CBIRC/bank/telecoms company (do not blindly trust caller ID numbers as criminals can set at will call numbers through software). By using such grounds as e-Token upgrade, simulated transfer test, arrears, account monitoring by public security organ, criminals may defraud customers of their crucial information such as online banking user ID, password, e-Token, SMS Verification Code, or ask customers to reserve phone numbers of someone else (criminals) for their online banking, or ask customers to transfer their account funds to designated accounts;

iv. Do not use a password that is easy to guess or crack (e.g. personal information like birthday and telephone number or combination of regular numerals or alphabets) or related to a third party (e.g. identical to that of email);

v. Do not record the password in any software holding passwords automatically (e.g. a pop-up window for "Saving Password" on any computer screen or any similar functions in the browser);

vi. Passwords shall be changed regularly or irregularly. Do not use two passwords alternately;

vii. Avoid transmitting the e-banking account number and password by any other means to avoid illegal interception;

viii. A customer shall always click "Exit" on the top right-hand corner of the system and then close the browser every time he/she finishes with e-banking. If digital security certificate is used, the customer shall promptly remove it to avoid theft.

VII. A first-time corporate user of BOC e-banking services shall be attentive to the following:

i. Reset the operator's online banking user ID (6-20 digits, combination of figures and letters) after first logging onto BOCNET with the operator ID printed on the sealed password envelope or customer's acknowledgment; user ID cannot be changed once confirmed by the system.

ii. Change the initial login password printed on the sealed password envelope or sent by SMS to a new one pursuant to the requirements of the BOCNET Security Notice (8-20 digits, combination of figures, English letters and punctuations, case-sensitive). To improve the customer's safety in using e-banking, we suggest changing mobile banking password at regular intervals.

iii. Promptly destroy the sealed password envelope or other related password notices after fist-time successful use of the e-banking services.

VIII. A corporate customer shall ensure a secure computer environment and safe information saved in the computer systems and communication systems when using E-banking services. Please download and install the Active X provided by BOC for protecting the security of clients, regularly download and install the latest security programs or patches for the operating system and browser, install firewall, install and update the anti-virus software to prevent computer from virus intrusion. Do not access BOC e-banking services in public places (e.g. Internet cafe, public library), as unfamiliar computers may be installed with malicious monitoring programs to trap user ID and password.

IX. A customer shall often check the changes of funds in its account, and shall immediately contact BOC via BOC Customer Service Center or other effective ways in case of detecting any operation and transaction conducted by BOC e-banking services without its authorization.

Article 5 Lawful Use of Corporate E-Banking Services

I. A customer shall comply with domestic laws and regulatory rules and shall not carry out activities that violate rules and laws via the e-banking fund transfer channels provided by BOC, when processing and using BOC e-banking services. Meanwhile, in case the customer needs to use BOC e-banking services outside the People's Republic of China and in the Hong Kong Special Administrative Region, the Macao Special Administrative Region, and Taiwan, he/she shall ensure that the use is in conformity with local laws, regulations and other regulatory requirements.

II. A customer warrants that the fund transfer using transfer and remittance services is made based on true transaction background. Under laws and regulatory rules, in some transactions, the customer is required to visit the business premises of BOC and submit relevant materials such as supporting documents, and BOC will handle the transaction instructions of the customer after collecting the said materials.

III. A customer shall provide relevant customer and transaction information (including information on the counterparty, transaction nature, and source and use of funds) as per BOC requirements, and ensure that the provided customer and transaction information is true, accurate, complete and effective.

IV. A customer shall fully understand the authenticity and accuracy of the beneficiary's identity, and accurately distinguish whether the beneficiary account is a personal or corporate settlement account. The customer shall submit an instruction of fund transfer to a personal settlement account via the corporate transfer services, and shall not submit an instruction of fund transfer to a corporate settlement account via the personal transfer services. When transferring funds to a personal settlement account from its settlement account via BOC e-banking system, the customer must abide by relevant laws and regulatory rules of the State, fill in the specific purpose of payment in "Postscript and Purpose", and ensure the authenticity and legality of the said purpose. The customer shall bear the liabilities and losses resulting from violation of the foregoing provisions.

V. In case a customer violates the aforesaid provisions, BOC shall have the right to suspend or terminate the provision of e-banking services and the customer shall bear the liabilities and losses as a result.

VI. The transactions of a customer shall be subject to the materials recorded by the system of BOC, and both parties acknowledge the authenticity, accuracy and legality of such materials.

Article 6 Administrator

A customer voluntarily applies for and uses the administrator service of BOC e-banking. Where the customer has applied for the administrator service, he/she shall fully understand and recognize the administrator service offered by BOC and corresponding rules, including:

I. It is the true intention of a customer to add, modify, cancel and process other businesses about information on the administrator, and the customer must process the businesses at BOC outlets with relevant materials.

II. A customer shall reasonably set the administrator's authority in light of its own internal control requirements. When an administrator of the customer will not conduct e-banking operations on behalf of the customer due to reasons such as resignation and position adjustment, the customer must timely deregister or replace the administrator in a timely manner.

III. Enterprises and public institutions may set e-banking operators for their accounts and assign authority online via the function of administrator; including but not limited to: setting of basic information about customer, addition/alteration/deletion of operators, setting of operators' authority, management of certification tools, and inquiries about operation records.

IV. Group customers may set e-banking operators for their accounts and accounts of member organizations (including Subordinate Institutions, partially controlled companies and related companies) and assign authority online via the function of administrator; including but not limited to: setting of basic information about customer, addition/alteration/deletion of operators, setting of operators' authority, management of certification tools, and inquiries about operation records.

V. The operation made via the function of administrator after a customer applies for the administrator service shall have the same legal force as the written applications submitted by the customer at BOC counters.

VI. When a customer sets the company LOGO via the administrator, the said LOGO must comply with the company trademark or mark registered by the customer on the industrial and commercial system. The customer shall ensure that it has the right to use the intellectual property rights concerning the LOGO sample used without any infringement upon the legitimate rights and interests of any third party. The use of images, graphs, texts or other information that are against laws and regulations or public order and morals shall be avoided.

VII. A customer shall appoint the personnel with the corresponding management authority to collect, retain and use the management authority certificates. BOC shall not be held accountable for the losses caused by improper acts of the personnel appointed by the customer.

Article 7 Fees for Corporate E-Banking Services

I. BOC formulates the fee standards for Corporate E-Banking Services pursuant to related regulations of the State (refer to the Service Price List of Bank of China). In processing the Corporate E-Banking Services, a customer shall pay relevant fees as per the said standards (including production cost for certification tools, annual service fees for certification tools, annual fees for Corporate E-Banking Services, and service fees of group customers). The specific payment terms: BOC deducts the said fees from the account set by the customer on its own initiative. After the customer fills in the application form and signs relevant rules or agreements with BOC, it shall be deemed that the customer accepts the foregoing standards and ways of charging fees.

II. In case of any adjustment or modification to the fee items, fee standards, special offers and ways of charging fees, BOC shall make an announcement in advance. In case of any objection, the customer shall have the right to choose to cancel or not to use the relevant service provided by BOC, otherwise it shall be deemed that the customer has accepted the fee adjustment or modification, and must pay the relevant fee in accordance with the adjusted or modified fee items and standards.

III. A customer shall pay relevant business fees for the businesses processed via the BOC e-banking channels in light of the Service Price List of Bank of China.

IV. In case a customer or a bank cancels the Corporate E-Banking Services, BOC shall not return the fees paid by the customer.

V. Issuance of Invoice

1. A customer may apply to BOC for issuing a special VAT/ordinary invoice after it confirms the receipt of payment, and BOC shall issue a special VAT invoice to the customer after receiving the customer's application for issuing such invoice. In case the customer is a general VAT taxpayer, it needs to provide BOC the necessary documents and information for issuing a special VAT invoice.

2. A customer may apply for issuing a VAT invoice at the corresponding business handling institution or other institutions designated by BOC.

3. A customer needs to confirm that the payer, the person executing the contract and the purchaser stipulated in the special VAT invoice are the same taxpayer. The customer shall be solely held accountable for related losses arising from its failure of entry or of deduction of input tax caused by inconsistency.

4. If a customer loses the invoice after obtaining it, BOC shall not reissue a VAT invoice to the customer.

5. If BOC offers a discount to a customer through negotiation, the amount specified in the VAT invoice shall be based on the discounted price.

6. In case of offering services to a customer free of charge, BOC shall not provide VAT invoices.

7. BOC issues a special VAT/ordinary invoice to a customer, and the customer shall check the invoice information in a timely manner. In case of wrong invoice information, the customer shall promptly submit to BOC an application for reissuing the special VAT/ordinary invoice.The customer shall bear the losses arising from its delayed application for re-issuing an invoice.

VI. A customer may inquire and complain about this contract and the businesses and fees thereunder via the telephone number of BOC specified therein.

VII. The Service Price List of Bank of China is issued at such channels as BOC banking outlets or BOC's website [http://www.boc.cn].

Article 8 Rights and Obligations of BOC

I. All owner's rights of BOC e-banking services (including but not limited to ownership and intellectual property rights) shall be held by BOC at any time.

II. BOC shall adopt effective measures to protect equipment and data of the e-banking system and to ensure the safe operation of e-banking services. In the event that the Bank performs the aforesaid reasonable obligations thus temporarily cannot process partial or all e-banking businesses due to equipment maintenance or repair, failure of equipment and communication lines, power off, power cut, virus outbreak, etc., customers may conduct relevant transactions in any outlet of the Bank or through other channels. The Bank shall not undertake economic or legal liabilities for customers' loss caused by unpredictable and uncontrollable reasons or accidental factors during transactions.

III. To facilitate e-banking transactions by customers, BOC has obtained some financial information from third parties and provided such information to customers via the BOC website and e-banking system. However, the Bank is not responsible for authenticity, accuracy and integrity of any information obtained from the third party. Such information is for the customers' reference only, and the customers shall independently decide on information screening and use.

IV. BOC shall have the right to suspend or terminate the provision of e-banking services to a customer, and reserve the right to hold the customer accountable if the customer engages in activities against the laws and regulations of the State by BOC e-banking services, or violates the relevant business rules and business regulations such as Corporate Online Banking (BOCNET) Transaction Rules of Bank of China Limited, fails to relevant fees on time or have other acts that threaten the safe operations of BOC.

V. BOC shall have the right to define and alter the e-banking service time and the daily expiration time for specific services or transactions. The e-banking transaction instructions received after daily expiration time will be deemed by BOC to be served on the next business day. The daily expiration time for account opening and application for using e-banking services in the People's Republic of China (except Hong Kong, Macao and Taiwan) shall be based on Beijing time. The adjustments to the said service time and expiration time will be issued by BOC in advance at BOC outlets or BOC website [http://www.boc.cn].

VI. BOC shall be liable for the losses incurred by a customer owing to mistakes of BOC and resulting delay in payment and settlement, and shall make compensation as per relevant regulations such as the Measures for Payment and Settlement issued by the PBOC. BOC shall not be held liable in case it fails to correctly implement the e-banking transaction instructions submitted by a customer or causes losses to the customer because of the customer's failure to perform its obligations of risk prevention or take necessary measures for risk prevention or faults not attributable to BOC, including but not limited to the following:

i. There is not enough balance or credit line in the accounts of the customer and its Subordinate Institutions, partially controlled companies and related companies;

ii. Funds in the accounts of the customer and its Subordinate Institutions, partially controlled companies and related companies are frozen or deducted by legally competent authorities according to law;

iii. The customer's behavior is for malicious intent such as fraud;

iv. The transaction instruction sent by the customer lacks necessary transaction information;

v. The customer fails to operate properly in accordance with the rules for e-banking business or service description;

vi. Other reasons not attributable to BOC.

VII. BOC shall strictly perform the review obligation of a bank imposed by relevant laws of the State, and monitor or suspend the operation and transaction of a customer via BOC e-banking services to prevent frauds with e-banking services or to meet the requirements of external competent authorities. In the event that BOC needs to monitor or review business of relevant accounts of the customer due to intervention of judicial authorities, supervision of regulatory authorities, internal account of banks or other requirements, BOC shall have the right to unilaterally create special settings on the said accounts in the e-banking system, and send the e-banking transactions thereof to back office for processing after reviewing such transactions. Meanwhile, once BOC detects that the customer is suspected of illegal crimes such as money laundering, tax evasion, fraud and terrorist financing, or that the customer and its transactions involve sanctions of relevant countries, regions and organizations, BOC shall have the right to reject the handling of such transactions, or handle the transactions after performing due diligence as stipulated, and may also unilaterally report to relevant authorities, suspend or close e-banking services for the customer, or take other actions. The customer shall not conceal the true business background or provide incomplete and false information. In the event that the funds are frozen or payment thereof is rejected by financial institutions of relevant countries or regions because the customer or its transactions involve sanctions of relevant countries, regions and organizations, the customer shall solely bear the losses as a result.

VIII. BOC shall use a customer's information and transaction records within the scope permitted by the laws and regulations of the People's Republic of China. BOC shall keep confidential the application materials, account information and other materials provided by the customer, except for the following circumstances:

i. Subject to the approval or authorization of the customer;

ii. Compliance with laws and regulations of the State or requirements of judiciary authorities, administrative authorities and other competent authorities.

Article 9 Handling of Failures

In the event that a customer cannot use the fund transfer service via e-banking normally owing to failures of BOC's system, the party detecting the problems shall notify the other party as soon as possible; BOC shall address the problems in the shortest possible time, and shall promptly notify the customer after the failures are resolved to resume normal use of the service. In the event that the system failures cannot be eliminated immediately and the service should be processed immediately upon confirmation of both parties, BOC shall provide the fund transfer service through the original way of business handling at counter.

Article 10 Resolution of Disputes

I. If the customer has any questions, advises or comments about BOC e-banking services and fees, it may call the Bank's Customer Service at 95566, visit the Bank's website (www.boc.cn) or make an inquiry or a complaint at the branch of the Bank where the customer has opened the account. Any disputes shall be resolved with BOC in conformity with laws and regulations of the State, this Charters and related agreements. The customer shall not attack BOC e-banking system or slander or damage the reputation of BOC under any circumstances, where BOC shall reserve the right to claim all losses from the customer.

II. For the failure of any party to perform this Charters due to natural disasters, accidents, government regulation, changes to rules or regulations, hacking, virus outbreak or uncontrollable factors of any other party, the party concerned bears no liability for breach of contract, provided that the party subject to force majeure or other exemption reasons shall timely inform in writing the other party of the reason for its failure to perform.

III. In case of failure to perform or perform completely this Charters due to the fault of one party, the party in fault shall bear the liability for breach of contract and compensate the other party for losses incurred thereby. Where it is the fault of both parties, both parties shall bear their respective liabilities for breach of contract according to the actual situation.

IV. Any disputes arising in the performance hereof shall be first settled through consultation, failing which either party may bring a lawsuit to a people's court in the place where the customer's BOC account bank is located.

Article 11 The establishment, enforcement, performance and explanation of this Agreement shall be governed by the laws of the People's Republic of China, and may be governed by the common financial practice where they are not expressly provided by law.

Article 12 Suspension and Termination

The e-banking services provided by BOC are restricted by the status of e-banking service account opened by a customer, and relevant services will be suspended automatically if the said account cannot be used for such reasons as loss reporting and suspension of payment. When the customer account returns to normal status, BOC will resume provision of relevant services.

This Charters shall be terminated after the customer completes cancellation of BOC e-banking services. In the event that the customer violates this Charters or other business regulations of BOC, BOC shall have the right to suspend or terminate this Charters. Termination hereof shall not be deemed to withdraw the outstanding transaction instructions that occur prior to the termination, nor shall it be deemed to eliminate any legal consequences brought about by any transaction prior to the termination.

Article 13 Miscellaneous

A customer agrees to accept all contents of this Charters and accept the restrictions thereof, and shall pay special attention to the boldfaced provisions. The customer may inquire and complain about this Charters and the businesses thereunder at any time by calling the Customer Service at 95566 or log in mobile banking and online banking.

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