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Public Notice on Online Banking(BOCNET) Personal Service Suspension and Influences


 


Dear Valued Online Banking Customers:

In order to better our customer service, Bank of China will perform system upgrade in early October, 2009. Online banking and online payment services for personal customers will therefore be suspended from 2:00 to 12:30 on Oct 6th, 2009, and all online banking and online payment transactions related to the accounts opened at BOC Hebei Branch will be unable to be processed from 0:00 on Oct 4th to 9:00 on Oct 8th, 2009.

Besides, personal online banking service also faces several additional influences during the system upgrade period as follows:

1. Scheduled Transactions: The processing of scheduled fund transfers or remittances transactions related to the accounts opened at BOC Hebei Branch set between Oct 4th and Oct 7th, 2009 will be suspended. If you have submitted above transactions, please cancel these transactions trough online banking system, and submit immediate transactions or change the execute dates of scheduled transactions(see attachment).

2. Domestic Cross-bank Remittance:

(1) Due to the influence of the relevant system of the People’s Bank of China, the processing of Domestic Cross-bank Remittance (including all immediate transactions and scheduled transactions) of RMB 20,000 or less will be suspended from 16:00 on Sep 30th to 18:00 on Oct 7th, 2009. Meanwhile, due to our system upgrade, the processing of Domestic Cross-bank Remittance (including all immediate transactions and scheduled transactions) of RMB 20,000 or less related to accounts at BOC Hebei Branch will be suspended from 15:00 on Sep 30th, 2009.

(2) Due to the influence of the relevant system of the People’s Bank of China, the processing of Domestic Cross-bank Remittance (including all immediate transactions and scheduled transactions) over RMB 20,000 will be suspended from 17:00 on Sep 30th to 9:00 on Oct 9th, 2009. Meanwhile, due to our system upgrade, the processing of Domestic Cross-bank Remittance (including all immediate transactions and scheduled transactions) over RMB 20,000 related to accounts at BOC Hebei Branch will be suspended from 16:00 on Sep 30th, 2009.

3. Online Payment: E-Payment refund transactions between Oct 1st and Oct 5th will be processed after Oct 6th, 2009.

After the system upgrade, part of the personal online banking service functions will be changed. Please refer to the Users’ Guide on upgraded Online Banking Personal Services for more details.

Sorry for the inconvenience caused to you.If you have any questions about the online banking services, please call 95566 or contact BOC local branches for help.

Bank of China Limited
Sep 25th, 2009

Note:
BOC will try its best to shorten the service suspension period. During the above mentioned service suspension period, if the actual suspension period is shortened, online banking system will process customers’ transactions as normal, and the relevant transactions will be effective transactions.

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